During this workshop, attendees will learn how to lead a MOMENT CREATOR role by focusing on creating WOW service by leveraging the practices required to ensure a Happy repeat guest and improved Trip Advisor Ranking. Attendees will also gain insights and practice how to talk effectively, in-depth product knowledge, continuous learning with a culture to work as a team and a certificate of participation. This workshop will enable attendees to learn and guide the teammates to succeed in a competitive marketplace and empower them to be creative, effective, result oriented and out of the box thinker.