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Resolving Conflicts

Published: Apr 30th, 2020 04:50 pmBy Jharna Jagtiani

What is Conflict?

Conflict is a condition that arises when two or more people disagree over an issue or situation. Conflict is crystallised form of friction or discord arising within a group when the beliefs or actions of one or more members of the group are either resisted by or unacceptable to one or more members of another group.

Conflict is inevitable and often good. Conflict is not the same as discomfort. Conflict isn't a problem - it is a problem when its poorly managed.

In short, Conflict:

  • happens all the time;
  • is part of everyday life;
  • occurs across all age groups;
  • can happen to anyone;
  • can be personal or global;
  • has may different causes;
  • can escalate, if not resolved;
  • is not always negative;
  • can be solved in different ways.

10 Tips for Resolving Conflict

  1. Choose a good time and place to talk.
  2. Commit to finding a solution that satisfies each person's needs.
  3. Listen carefully and relate to what you've heard.
  4. Remain calm and avoid becoming defensive.
  5. Talk about the issues, not the people.
  6. Use "I Statement".
  7. Acknowledge points of agreement.
  8. Describe your emotion.
  9. Be specific in describing what you need.
  10. Be open to creative solutions.

A constructive conflict resolution depends largely on clear, open, and honest communication. Unless all parties express to each other with rational mind, logical reasoning, a conflict can never be resolved.


Originally Published on LinkedIn

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