SITA-Customer Service

Basic Details

Location : Chennai City South
Date : 20 Jul 2016
Time : 10:00 AM - 06:30 PM

Facilitator

balakrishnan t s

About Event

This was conducted for the employees of SITA. SITA is a company providing IT and telecommunication services to 90% of the global airline industry. All the participants are attached to one of the airports and their duty is to coordinate with the staff of the airport.


Topics Covered

  • Listening skills
  • Customer-Centric approach
  • Empathy

Key Benefits

  • Helps to communicate effectively
  • Can win more customers
  • will improve customer relationship

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